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Wal-Mart's new reward program puts emphasis on e-commerce

Dive Brief:

  • Wal-Mart Stores Inc. has announced improvements to its loyalty program that seem to be aimed at boosting online sales.

  • Walmart Credit Card and Walmart MoneyCard (pre-paid cards) holders as of Friday can earn 3% back on purchases made on Walmart.com, including ship to store orders, 2% back on fuel purchases made at Wal-Mart or Murphy USA gas stations; and 1% back on purchases made at Wal-Mart stores and other places the Walmart Credit Card or Walmart MasterCard are accepted.

  • Existing Walmart Credit Card and Walmart MasterCard cardholders are automatically enrolled in the new structure, new customers can apply in-store or at Walmart.com. 

Dive Insight:

Wal-Mart’s new loyalty program featuring its credit cards pales in comparison to the new card that Costco is unveiling for its members next month, which sources said is good enough to potentially boost its membership and bring it to the top of shoppers’ wallets for use anywhere.

Still, this new loyalty program for Wal-Mart credit card holders is clearly aimed at increasing the retailer’s e-commerce sales, which has been an elusive goal for the retail giant.

In Q4, which included the holiday season, Wal-Mart reported just an 8% growth in online sales. It’s not quite copacetic to compare Wal-Mart—the largest retailer not just in the U.S. but in the world—to rivals Amazon or Target, which pale in comparison by several measures, but Amazon saw Q4 growth of 22% and Target boosted its online sales by 34% in the same period, helped by its holiday-time free shipping policy. Wal-Mart, by contrast, kept its $50 minimum order requirement in place. 

“Wal-Mart's e-commerce business is among the more complex in the world, and it's still a tiny fraction of their vastly complex brick-and-mortar business,” Keith Anderson, VP of strategy and insight at e-commerce analytics firm Profitero, told Retail Dive in an email earlier this year. “They sell food and non-food; run an online marketplace and a traditional e-commerce business; offer delivery and click-and-collect; and they attempt to operate across four continents with enough freedom to be locally relevant and enough standardization to be centrally manageable.”

Some of the decisions it faces are definite either/or considerations that force the organization to possibly forsake its roots—and the roots of its success—as a low-price leader in brick-and-mortar retail. 

But Nick Egelanian, president of retail development consultants SiteWorks International, told Retail Dive that it would be a mistake for Wal-Mart to move too far from its brick-and-mortar stronghold for the sake of e-commerce growth. Especially, Egelanian says, when you consider that even after two decades of market disruption from Amazon (a company that he says is not quite profitable in its own retail endeavors), e-commerce remains at most about 8% of all retail industry sales.

By Daphne Howland | April 1, 2016

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Apparel Confusion

March 31, 2016 | By Nick A. Egelanian

“Now Trending” is an exclusive online series to chainstoreage.com, featuring trending topics that impact the retail real estate landscape.

For retail analysts and consumers alike, what’s going on in the apparel sector is fascinating and, in fact, confounding. While the root causes may not seem exactly crystal clear, the implications will be clear and unambiguous.

The numbers are telling us a great amount about what is happening, some of which may appear counterintuitive. At a time when a number of weak reports in apparel sales have come out, we are still seeing massive expansion in most sectors of the apparel business.  

Discount and budget apparel is growing much faster than the rate of overall sales. We are also seeing what might be fairly characterized as a “race to the bottom” on price, although whether that dynamic is a driving force behind the discount growth, or is simply the inevitable result of that growth and competition remains to be seen.

Consider that the “big four” discounters on the commodity side — T.J. Maxx, Marshalls, Nordstrom Rack and Ross Stores — are currently opening a total of more than 250 stores annually. Ross Stores announced this week that it is on pace to open 90 stores in 2016. While this is going on throughout the commodity side, apparel expansion on the specialty side is being led by continuing and, in fact, accelerating expansion by names like H&M, Zara, Forever 21 (which is primarily expanding through its new deep discount concept, F21 red) and new entrant, Primark. Outlet center expansion, generally consisting almost exclusively of apparel, is adding even more discount apparel to the mix.

Regardless of whether the downward pressure on price is the chicken or the egg in the current apparel environment, what is clear is that there are very definite winners and losers. With both commodity and specialty discount apparel brands are taking huge chunks of market share, middle market, full price apparel and department store retailers are taking the biggest hits. This is leading established apparel giants like J Crew and Gap Stores to focus their attention on off-price concepts for virtually all of their new store expansion opportunities.

Another wrench in the works of the apparel marketplace is the fact that between 25 and 30 percent of apparel sales are conducted online, a number that is dramatically higher than the 7-8 percent for online and mobile sales across the entire retail industry. The question of why that number is so high for apparel specifically likely has something to do with the shopping dynamics for clothing: the specific size and color preferences and willingness to hunt for discounts that lends itself well to an omnichannel model.  Most of us know someone who is perfectly happy to try an article of clothing on in a brick-and-mortar store and then go online to find the best price or the right size and complete the sale. While that is by no means exclusive to apparel, the flexibility that it affords is a good fit for a shopping experience that has always been about finding something personal and very specific.

For traditional apparel retailers, this competitive pressure from virtual storefronts is yet another factor to be reckoned with at a time when discount brands are already changing the contours of the competitive landscape.

Where it gets trickier is trying to interpret what these developments might mean for apparel (and perhaps even retail as a whole) going forward. It is evident at this point that this is a fundamental shift and not merely a short-term trend. While Nordstrom Rack is often touted as a successful example of a department store brand leveraging a discount model, lackluster recent performance from both Nordstrom and Nordstrom Rack reinforces the notion that it might be tougher for even the healthy department stores to respond than more agile brands/formats from traditional apparel retailers like J. Crew and Gap Inc. The fact that outlets are such a strong growth area for the industry as a whole (we have seen literally millions of square feet of discount and outlet apparel expansion in the last year, numbers that represent a disproportionate chunk of overall apparel growth) is another sign that the forces driving this trend might be profound — and might even be part of larger social and economic trends.

In the near term, brands like Aéropostale, Abercrombie & Fitch and Gap Inc. will likely remain stagnant, and may in fact contract further in size and market share, while department stores, particularly, the former “full line” variety led by Macy’s and J.C. Penney, will likely see even worse results as a nearly 30 year pattern of market share declines. Declines in so-called B and C malls that are already struggling will almost certainly accelerate, and even some A malls will likely see declines, including some Nordstrom anchored malls like those recently sold by Taubman to Starwood.  

These changes will inevitably create opportunities and new winners in an industry that has always been defined by change.  One early winner, Federal Realty’s Assembly Row, near downtown Boston, has redefined the price retail venue, by combining entertainment, abundant food offerings and outlet style apparel, in a mixed-use shopping venue otherwise indistinguishable from its other “row” concepts in California and Maryland.  

But, losers will be poorly impacted and the damage to many retail concepts and shopping centers will likely be unrecoverable as perhaps hundreds of additional department stores, full-price apparel retailer outlets and regional malls close in the coming years. Ultimately, of course, it’s about adapting to the new realities of twenty-first century retailing, the roots of which go back thirty years to the creation of big-box discount concepts from categories once exclusive to department stores. Those retailers and shopping center owners that adapt most effectively to this latest round of change will be positioned for success going forward while those that miss will likely be rendered extinct.


Nick A. Egelanian is president of Siteworks, a strategic retail real estate consulting firm providing highly targeted retail and mixed-use development consulting services to retailers, developers, owners and municipalities. The firm applies its knowledge of specialty and commodity retail shopping centers throughout the United States and internationally — along with leading research, development, and leasing capabilities — to provide real-world solutions to the ever-changing issues facing today's increasingly global, post-department store era retail industry. To learn more, visit siteworksretail.com or connect with Nick at negelanian@siteworksretail.com.

http://www.chainstoreage.com/article/now-trending-apparel-confusion#

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Retail Trends: Here Are 11 Inside Predictions For 2016

Insiders predicting more real estate defaults and e-commerce outdoing brick-and-mortar have everyone wondering: What is the future of retail? Per Retail Dive, here are 11 expert predictions for 2016.

1. SageBerry Consulting president Steven Dennis: A focus on extraordinary customer experiences

"I believe that more and more retailers will come to realize that, in most segments, they are in a no-growth, zero-sum environment. The focus therefore must be on how to steal market share from the competition by becoming more remarkable and more intensely customer relevant."

2. Siteworks president Nick Egelanian: Department stores make way for discount apparel.

"While department stores have been on the decline for more than two decades now, we expect to see dramatic acceleration of market share declines in 2016. On the flip side, new discount apparel concepts like Primark will continue to emerge."

Read more here.

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Head of Annapolis' SiteWorks to speak in Missouri

The head of an Annapolis real estate consulting firm will talk about the industry at a regional meeting in Kansas City, MO. this month.

Nick A. Egelanian, of SiteWorks, will be the keynote speaker at Jan. 27-28 at the ICSC Heartland States Idea Exchange and Alliance Program. He will discuss the importance of recognizing the differences between commodity and specialty shopping centers and retail.

 “A great deal of confusion remains industry-wide regarding why certain retail and development concepts thrive while others flounder,” Egelanian said in a statement. “In reality, the challenge lies with the industry’s ongoing difficulty adapting to continuous change in retail formats and consumer behavior and confusion over the role of technology and the Internet in this evolution.”

Read more here.

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11 predictions for the future of retail in 2016

'The gold standard is Amazon. ... Retailers will need to find a way to catch up, innovate or evaporate.'

hile 2016 may still be in its infancy, the outlook seems clear: change is a-comin’. As the retail landscape evolves, Retail Dive spoke to nine retail experts and asked them to dish out some predictions for the upcoming year.

Here are their 11 predictions for the future of retail in 2016:

1. Focus on remarkable interactions in a ‘zero-sum environment’

Read more here.

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Dealing With It

Recapping the International Council of Shopping Center’s New York show

If there was a single theme at the recently concluded ICSC Deal Making Conference in New York City, it was “possibilities.” New projects, new ideas, new trends and a sense of optimism were on display.

The annual conference is not only a (self-described) “great opportunity for owners, developers, retailers, brokers, lenders, municipalities, property asset managers and product and service providers to gather under one roof to exhibit, make deals and form successful business partnerships,” but it’s also an opportunity to take the pulse of the industry, and to hear firsthand from industry professionals about where things stand today and where they might be headed in 2016 and beyond.

Read more here.

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Now Trending: It’s NOT the Internet, Dummy!

The narrative is a familiar one: the scourge of online sales, encroaching ominously on brick-and-mortar market share, continues to siphon sales and transform the retail industry into an increasingly virtual landscape. Over the last few years, nearly every retail sales drop or unexpectedly poor performance has been laid at the feet of the Internet.

As ringing cash registers give way to wringing hands, retailers and analysts who should know better have pointed to online retail sales as a kind of catch-all bogeyman: a convenient cause for the struggles of a brand, a sector, or even an industry. Online retailing is perhaps cited most frequently as one of the biggest reasons why the department store sector appears to be in a steady, and perhaps even terminal decline.

The truth, however, is very different.

Read more here.

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The Future of Mixed-Use Development

How popular are mixed-use developments moving forward? According to Nick Egelanian, founder of SiteWorks, it’s the most popular new development type today.

It’s apparent in most major cities, mixed use is the wave of the future. Whether it’s multifamily with retail, or a host of various uses, mixed use offers the convenience and density many retailers, residents and city planners’ desire.

Based on the views of my guests on a recent show, the mixed use development of tomorrow may look a little different.

Read more here.

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Now Trending: Reflecting on Macy’s store closures

Macy’s store closures are a sign that retail industry changes and an inability to adapt have taken their toll on the beleaguered department store sector.

When Macy’s announced in early September that it planned to close between 35 and 40 under performing stores, the move certainly made headlines. Unfortunately for Macy’s, it also made sense. Because, as most analysts and industry observers can attest, it only reaffirmed a story line that has been developing for many years now: department stores are in trouble.

Sales numbers continue to drop. Macy’s announced in August that second-quarter revenue was down 2.6% and profit dipped 26% — the latest disheartening news in a longer-term trend of shrinking market share. While closing under performing locations and exploring new options in new markets is a healthy part of any national retail brand’s portfolio, the latest store closure announcement is clearly not business as usual. While Macy’s is understandably framing this move as part of natural turnover, the reality is very different. The pressures that have brought Macy’s to this point have been building for almost 25 years, and are the result of both tectonic shifts in the retail industry and strategic missteps by the department store giant.

Read more here.

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